Reference

Understand What You Agree To at polo118

These terms set out the rules that apply when you open an account, deposit through DANA, OVO, or GoPay, and access any part of the polo118 lobby — slots, live tables, or sportsbook markets.

Account holder rulesDANA, OVO, GoPay wallet conditionsEligible regions onlyLive table and slots access termsSportsbook participation rules
polo118 Understand What You Agree To at polo118
CONTACT US DIRECTLY

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you need to flag a concern about your account, our support team is here to help. You can reach us through live chat inside the lobby, by email, or via our social messaging channel — all three paths connect to the same support team who handle terms and account queries.

Live Chat Open the chat widget inside your polo118 account lobby for real-time help with terms questions, account status, or wallet transaction disputes.
Email Support Send a detailed terms or account query to our support email. We respond in writing so you have a clear record of any clarification we provide.
Social Messaging Reach us through our official social messaging channel for quick questions about account eligibility, wallet rules, or how a specific clause applies to you.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

polo118 applies account-level controls to protect your data and wallet activity. Here is how we approach the areas that matter most — data handling, account security, retention, and how you can request changes.

Data Handling

We collect only what is needed to operate your account — your registration details, wallet identifiers for DANA, OVO, or GoPay, and transaction records tied to your session activity.

Account Security

Your account is protected by OTP verification at login and at key wallet steps. We never store your full wallet PIN or pass it to third parties outside the payment flow.

Data Retention

We retain your account and transaction data for as long as your account is active and for any period required under applicable local law after closure.

Requesting Changes

To update your account details, correct stored information, or ask us to close your account, contact support through live chat or email with your registered account reference.

Common Questions About These Terms

These are the questions we hear most often about how our terms work, what they cover, and what you can do if something is unclear or needs to change.

The polo118 account terms apply equally across all three wallets. Each wallet provider also has its own conditions that run alongside ours — both sets apply to your transaction.

We will notify you of any material change through your registered account. Continuing to use the lobby after that notice means you have accepted the updated terms.

We may suspend or permanently close accounts that breach these terms. We will inform you of the reason unless we are restricted from doing so by legal or security obligations.

Contact our support team by email with your account reference and a clear data request. We will respond in writing outlining what we hold and how we process it.

Access to polo118 depends on local law and is available only where permitted in your region. We do not make eligibility decisions on your behalf — check your local rules before opening an account.

Reach support through live chat or email and quote the specific clause you are disputing. Our team will review the application of that term against your account record and respond in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.