What We Collect and Why It Stays With Us
When you open an account with polo118, we collect the details you provide — your name, contact information, and the payment method you link to your wallet. That includes transaction records from DANA, OVO, and GoPay deposits and withdrawals, which we retain to process payments, verify
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account activity, and meet the requirements that apply to operators in eligible regions under local law. We also collect device data and session logs when you access the platform — browser type, IP address, login timestamps — to keep your account secure and detect any unusual
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access. Cookies and similar tracking tools record your session preferences and browsing behaviour inside the platform, not across other sites. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services
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need to complete your transaction. Retention periods vary by data type: account identity data stays on file while your account is active and for a period after closure as required by applicable rules. Transaction records tied to your wallet are kept in line with financial record
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requirements. If you want to know exactly what data we hold on your account, you can request a copy through our support channel. Availability of all services depends on local law and is open only where permitted in your region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.