Reference

Understand Your Rights on polo118

Our legal terms set out how your account, your data, and your transactions are handled on polo118. Knowing where you stand — on jurisdiction, on data use, and on account obligations — means fewer surprises and a cleaner experience, whether you deposit through DANA…

Jurisdiction-Dependent AccessAccount Holder RightsData & Privacy PolicyDANA · OVO · GoPay ContextIndonesia Region Coverage
polo118 Understand Your Rights on polo118
CONTACT OUR TEAM

Reach Us for Legal and Account Questions

If you have a question about our terms, a data request, or a dispute over a transaction — including deposits and withdrawals through DANA, OVO, or GoPay — our support team handles these through the channels below. We aim to respond to legal and account queries with clear documentation, not just a generic reply.

Live Chat Support Access live chat directly from your account dashboard. For legal or policy questions, start your message with 'Policy Query' so our team routes it to the right person.
Email for Formal Requests Send formal data requests, account disputes, or written complaints to our support email. Include your registered account ID and the payment method you used — DANA, OVO, or GoPay.
Help Centre Articles Our help centre covers the most common legal and policy topics, from account verification steps to how we handle data retention and what you can request.
HOW WE HANDLE DATA

Data Handling, Cookies, and Account Security

polo118 handles your personal and transactional data with practices designed for account integrity. We use cookies to maintain your session, remember your region, and measure how the lobby performs — not to build advertising profiles. You can manage cookie preferences from your browser settings at any time. Account security is enforced through OTP verification on login and on withdrawal requests; if you get an OTP you did not request, contact support immediately. We do not share your DANA, OVO, or GoPay account details with third parties outside of the transaction processing required to complete your deposit or withdrawal.

Session Cookies We use cookies to keep your lobby session active and to remember your region setting. No third-party advertising cookies are placed without your consent via browser settings.
OTP Account Security Every login and every withdrawal triggers an OTP to your registered number. This step cannot be skipped — it is the primary layer protecting your account balance and wallet connections.
Payment Data Handling Transaction data from DANA, OVO, and GoPay flows through encrypted channels. We store the record of the transaction, not your full wallet credentials, and we do not sell payment data.
Data Access and Deletion You can request a copy of your data or ask for deletion by contacting support with your account ID. We process these requests and confirm completion in writing.

Your Legal Questions, Answered Directly

These are the questions we see most often from account holders in Indonesia about how our legal terms work, what your rights are, and how we handle specific situations around data, payments, and account access.

Access depends on local law and whether your region is within our eligible service area. We recommend checking the current eligibility status through your account or contacting support if you are unsure.

Send a written request to our support email with your registered account ID. We will confirm receipt and provide your data summary within a reasonable timeframe as required by our retention policy.

Transaction records tied to your wallet are retained for the period required under our internal policy. After that period, personal payment data is deleted or anonymised. We confirm deletion in writing on request.

Yes. Contact support via live chat or email, include your account ID and the transaction reference, and specify which payment method — DANA, OVO, or GoPay — was involved. We review and respond with documentation.

We notify account holders via the contact detail on file before material changes take effect. Continuing to use the lobby after a notified update confirms your acceptance of the revised terms.

Contact support immediately via live chat and flag it as an account security issue. Our team will initiate a security review, and OTP records will be checked to trace any unauthorised login attempts.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.